Returns & Refund Policy
We want you to love the piece you receive. If something is wrong, write to us within 7 days of delivery and we will work with you to put it right.
Damaged or incorrect items
If your parcel arrives damaged, or the item is not what you ordered, email us within 7 days of delivery with photographs of the item and the outer packaging. We will arrange a replacement where one is available, or a refund of the item price.
Change of mind
Unused items in their original condition and packaging can be returned within 7 days of delivery. Return shipping is arranged and paid by the customer, and the refund covers the item price once the piece reaches us in resalable condition.
What we cannot accept
Because each piece is hand-painted, small differences in brushwork, colour tone and fabric texture from the product photographs are expected and are not treated as faults.
- Items that have been used, washed or altered
- Custom or made-to-order commissions
- Requests made more than 7 days after delivery
Refunds
Approved refunds are issued to the original payment method used for the order. Original shipping charges and any import duties already paid are not refundable.
Cancellations
An order can be cancelled free of charge any time before it is dispatched. Once a parcel has left our studio the returns process above applies.
How to start a return
Email support@fabblly.com with your order details and photographs, and we will reply with the return address and next steps.